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Orders are shipped through registered domestic courier companies and /or speed post only. Orders are shipped within 3-5 days or as per the delivery date agreed at the time of order confirmation and delivering of the shipment subject to Courier Company / post office norms. LAB OF SCENTS is not liable for any delay in delivery by the courier company / postal authorities and only guarantees to hand over the consignment to the courier company or postal authorities within 3-7 days from the date of the order and payment or as per the delivery date agreed at the time of order confirmation. Delivery of all orders will be to the address provided by the buyer. Delivery of our services will be confirmed on your mail ID as specified during registration. For any issues in utilizing our services you may contact our helpdesk on or


All products are non – returnable and non-exchangeable.

All sales are final

Returns / replacement will be only accepted for fulfillment errors such as incorrect shipment or missing items. Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you have received the wrong item, so that we can evaluate the issue and make it right.

Courier charges for incorrect shipments will be borne by Lab Of Scents. If you have any questions or concerns please e-mail us on


If case of fulfillment error, your refund request will be accepted and your funds will be refunded to you in 7 business days 

Cancellations once shipment is made is not possible. For cancellation prior to shipment, please contact our customer service at

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